Delivery & Returns

Find the current route for a Finch & Barker delivery, return or order problem. Available shipping services, delivery estimates and costs are shown at checkout before payment.

Before placing an order

Review the shipping address, available service and final cost at checkout. Delivery availability can depend on the destination and the products in the cart. Do not rely on an older screenshot or promotion when the current checkout shows different terms.

After the order is placed

Keep the order confirmation and use the email address entered at checkout when contacting support. If tracking is available, allow it time to update after the carrier first receives the shipment.

Damaged, incorrect or missing items

Contact Finch & Barker with the order number, a clear description of the issue and photos when they help show what arrived. Keep the product, packaging and shipping label until the team confirms the next step.

Returns and exchanges

Contact us before sending an item back. The available route can depend on the product, condition and order details. Support will explain the next step that applies to the order.

Use the contact form or visit the Help Center. Include the order number, but do not send payment-card details or other unnecessary sensitive information.